The Fairfax County Department of Housing and Community Development (HCD) is in the process of developing a more user-friendly website for its clients and county residents. To facilitate this effort, we are seeking your participation in a customer experience exercise to help inform us on how content should be structured on our new site. This activity should take no longer than 10-15 minutes to complete.
Card sorting is a well-established research technique for website design. It allows for:
Design of a new website or section of a website, or improvement of an existing website
Finding out how customers expect to see information grouped on a website
Understanding how people rank or arrange items based on set categories
Please participate in HCD’s card sort at the following link: https://t65rtl04.optimalworkshop.com/optimalsort/hl0u7a3q-0-0-1-0. The deadline to provide input is Friday, Oct. 13.