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Fairfax County Housing Operational Changes in Effect



In consultation with local, state and federal health officials, the Fairfax County Redevelopment and Housing Authority and Department of Housing and Community Development have implemented the following operational adjustments effective immediately:

ALL HOUSING OFFICES are closed to the public beginning Friday, March 27, at 5 p.m., until further notice.

  • All transactions will be processed via phone, online, mail, email and/or FAX where possible.

  • Please call 703-246-5101, TTY 711, or email RHA@fairfaxcounty.gov for assistance. Be sure to leave your name, phone number, the purpose of your call and the individual you are trying to reach. Due to the volume of calls we are receiving it may take up to 72 hours to respond. Please note that we are prioritizing emergency calls.

  • All in-person or group meetings are cancelled until further notice.

  • Any documents/forms to be submitted must be sent by mail or FAX to: Department of Housing and Community Development 3700 Pender Drive, Suite 100 Fairfax, VA 22030 or FAX to 703-653-1383

All common areas such as computer labs, meeting rooms, fitness centers, etc. at all FCRHA-owned and -operated communities are CLOSED until further notice.


Moves and transfers related to housing quality standard violations or emergency situations will receive priority processing. Other moves and transfers will be processed as quickly as possible but may take more than 30 days to complete.


All NON-EMERGENCY* in-home inspections, with the exception of new Housing Choice Voucher move-in inspections, will be suspended until further notice. ALL NON-EMERGENCY* in-home maintenance will be suspended until further notice. Residents are encouraged to continue to report work order requests with the understanding that non-emergency requests will be deferred.

* If an in-home inspection or maintenance request is an emergency, staff will work with residents to ensure social distancing while the work is performed (NOTE: only those staff who are not showing signs of illness will be deployed to homes for emergency work).

Any resident in need of EMERGENCY HOUSING or BASIC NEEDS ASSISTANCE should contact Coordinated Services Planning at 703-222-0880, TTY 711. They will be able to help assess your circumstance and refer you to county- and community-based resources for which you may be eligible.

Rental Assistance Program Changes

  • All recertifications will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability.

  • All interims will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability. Priority will be given to families experiencing a loss of income due to the COVID-19 Pandemic.

  • If you are having difficulties in meeting your monthly rent payment, please contact your housing specialist to discuss your circumstances. Our specialists are committed to working with you, as much as possible, to help you meet your rent obligation.


For Renters at County-Owned and -Managed Properties

  • A late fee waiver has been granted for any late March 2020 rent payments.

  • All court proceedings have been suspended for March.

  • For maintenance emergencies, please call 703-246-6620, TTY 711.

  • If you are having difficulties in meeting your monthly rent payment, please send an email to leonise.leduc@fairfaxcounty.gov with a telephone number where your property manager can reach you, as well as the name of the community for which you reside. Our managers are committed to working with you, as much as possible, to help you meet your rent obligation.


For Landlords

  • Payments are a priority and will be processed once per month, beginning in April 2020.

  • All interims will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability. Priority will be given to families experiencing a loss of income due to the COVID-19 Pandemic. Interims will be effective on the first day of the month following the loss of income; however, delays related to reduced staffing availability may result in retroactive payments.

  • Review and processing of rent increase requests may be delayed due to reduced staff availability.


Questions?

Please call 703-246-5101, TTY 711. To speak with a housing team member. Questions can also be sent via email to RHA@fairfaxcounty.gov.

We continue to appreciate your patience and understanding as we adjust our operations to enable the fulfillment of our essential functions amid the current emergency. We will continue to monitor and evaluate the need for these adjustments in consultation with local health officials and will make further adjustments or return to our normal process when it is appropriate to do so. For updates on HCD operational status, please follow us on Facebook @FairfaxCountyHousing or visit our website at www.fairfaxcounty.gov/housing.


Please continue to refer to trusted sources of information such as the Fairfax County COVID-19 webpage, the Fairfax County Emergency Blog, the Virginia Department of Health (VDH), and the Centers for Disease Control and Prevention (CDC) for regular updates.

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